Mrs Desné Marston has been involved in the London independent healthcare market since enrolling on the administrative bank staff of the then Nuffield-owned Nightingale Hospital whilst still at school. Originally working both on switchboard and reception, she also undertook roles in pharmacy and patient accounts.
After a stint as a photographer’s assistant and features writer and having trained in the Arts (The Royal Academy of Music and drama college), she moved to a permanent role at The Fitzroy Nuffield Hospital setting up the Health Screening Unit and running both this and the out-patient department.
Following a couple of years as a successful freelance medical secretary she joined a City General Practice as Practice Manager and, after 4 years, moved to a private General Practice in Chelsea as Practice Manager in 1999. In November 2005 she started in her current post as Practice Manager at The Harley Street ENT Clinic.
Desné leads an Administrative Team that aims to offer efficient and polite service to all. Rhiannon Layne and Emma-Louise Kelly are the PAs to the consultants, Rachel Mason provides general administrative support to the team and Vasa Gangakumaran is the Accounts Manager.
(Standing from left to right: Vasa Gangakumaran and Rachel Mason; Sitting from left to right: Emma-Louise Kelly, Desné Marston and Rhiannon Layne.)
In addition to her full-time role, Desné is Chairman of the Steering Committee of the Practice Managers Forum (PMF), an organisation run by practice managers for practice managers. The PMF meets at least four times a year and organises guest speakers on topics relevant to the medical sector.
Dr Gerald Brookes is regularly consulted by the media for his expertise. He has been interviewed by the Daily Mail, featured on Channel 4's Embarassing Bodies, looked after The X-Factor contestants and recently, appeared on BBC Radio 2 with Chris Evans.
Adele was experiencing dizziness and balance problems so severe that she could barely function. In desperation, after consulting her GP to no avail, she got in touch with Channel 4’s Embarrassing Bodies team. The show then contacted Dr Gerald Brookes, who was able to diagnose her rare condition as Basilar Migraine.
Related link: Embarrassing Bodies
Catherine Eade was having dizzy spells and balance problems. When inexplicably she started suffering memory loss too, she consulted Dr Gerald Brookes at The Harley Street ENT Clinic who correctly diagnosed her problem as benign paroxysmal positional vertigo (BPPV).
Read her full story in the Daily Mail: Memory like a sieve? Why a simple ear infection may be to blame.
The Harley Street ENT Clinic looked after The X-Factor TV show contestants for many seasons. At the end of the 2010 season, Dr Gerald Brookes was interviewed by Nicky Broyd of Boots WebMD on the perils of high pressure performing.