ENT TESTS

This survey is about all aspects of the service you have received from The Harley Street ENT Clinic. We thank you very much for completing and returning it; these surveys help us ensure that we carefully monitor and improve areas of our care that are important to you.

Please tick the relevant box for each answer. All fields marked * are compulsory.

Who did you see at your last visit? (optional)
Are you:
Your age group:*
Someone answers your call within a reasonable length of time.*
The telephone manner and helpfulness of the staff*
The staff in terms of helpfulness and politeness?*
The standard of the waiting room and amenities?*
Were you seen on time?*
If no, how long did you have to wait?*

Overall, how would you rate the service you received from:

Our administrative staff?*
The consultant / therapist?*
Did you feel the consultant / therapist fully understood your concerns?*
Were you shown respect for your dignity and privacy?*
How did you find the cleanliness of the clinical areas?*
Would you recommend The Harley Street ENT Clinic to family and friends?*

Self-pay and insured patients are welcome

The Harley Street ENT Clinic has agreed contractual rates with most health insurance companies such as United Healthcare Global, Aviva, Allianz Worldwide Care, Bupa, CIGNA, Simplyhealth, Standard Life (PruHealth), Aetna International and WPA amongst others.

We also deal directly with the insurance companies saving you the trouble of paying first and then reclaiming.

Patients funding their own treatment will be provided with consultation fees and the potential cost of onward treatment at the time of booking their appointment.